[Taught by an SV who has watched over 1,000 people] 3 Common Traits of 'People Who Can't Get Results' in Outbound Calling and Dramatic Improvement Measures [Complete ...

As an on-site SV (Supervisor) at a call center, I have observed the outbound calls of nearly 1,000 communicators right in front of me, and have been involved in their guidance and development.Facing ...
ringcentral

Call center outsourcing: The complete 2026 guide

What outsourcing a call center delivers and when bringing volume back in-house with AI wins. Your support queue is on fire. Tickets are stacking up faster than your team can clear them, wait times are ...
The Journal Record

Oklahoma prison inmates operated political, insurance call centers behind bars

When Oklahoma inmate Steve Wilbanks spoke to a reporter by phone in late July, it had been six weeks since he worked in a prison call center, placing calls on behalf of insurance companies attempting ...

White House Teleprompter Operator Fined $172,000 for Betting on Trump’s Speeches

Longtime White House teleprompter operator Gabriel Perez has been fined $172,000 for betting on Donald Trump’s speeches. Perez is accused of using Kalshi to bet on events including the president’s ...